REFUND POLICY

Last Updated: April 2026

By purchasing a product from Phase, you acknowledge that our products are digital goods and that access may be provided immediately after payment. Before purchasing, you are responsible for reviewing the product requirements and ensuring that the product is compatible with your system.

Please note that requesting and receiving a refund will result in a permanent ban from using Phase products and services in the future.

REFUND ELIGIBILITY

A refund may be considered in the following situations:

• The product is not functional due to a technical issue on our side.
• Core functionality of the product has stopped working entirely.
• Our service experiences an outage lasting more than 72 consecutive hours.

Refunds are reviewed on a case-by-case basis.

NON-REFUNDABLE PURCHASES

Game-Related Issues

We do not provide refunds for issues caused by:

• Game or account bans.
• Anti-cheat detection.
• Game patches or updates.
• Changes to game mechanics or functionality.

User-Related Issues

Refunds are not provided for:

• Changing your mind after purchase.
• Failure to follow the provided instructions.
• User error or incorrect configuration.
• Compatibility issues that were already disclosed before purchase.

Service & Purchase Conditions

The following are also non-refundable:

• Software that has already been downloaded.
• Unused subscription time.
• Additional purchases made after the original purchase.

Policy Violations

Refunds may be denied if the account has been involved in:

• Account sharing.
• Violations of our Terms of Service.
• Refund abuse or fraudulent activity.

HOW TO REQUEST A REFUND

To request a refund:

1. Open a support ticket in our Discord server under Refunds.
2. Complete the required form.
3. Clearly explain the reason for your request.
4. Provide any relevant information or evidence that may help us review the issue.

Refund requests are generally reviewed within 1–5 business days.

If approved, the refund will be sent to the original payment method within 7 days.

SUBSCRIPTIONS

Subscriptions can be cancelled through your account dashboard.

Cancellation takes effect at the end of the current billing period. Your access will remain active until the subscription expires.

We do not provide partial refunds for unused subscription time.

CHARGEBACKS

If you have an issue with a purchase, please contact our support team before opening a chargeback.

Chargebacks made without first attempting to resolve the issue with us may result in:

• Immediate termination of your Phase account.
• A permanent ban from all Phase products and services.
• Forfeiture of access to previously purchased products.

We strongly recommend contacting support first so we have an opportunity to resolve the issue.

ABUSE PREVENTION

To protect against fraudulent or abusive refund requests, Phase reserves the right to:

• Deny requests that appear fraudulent or abusive.
• Limit refunds to one per customer where appropriate.
• Terminate accounts involved in repeated refund abuse.
• Report fraudulent activity to the appropriate authorities where necessary.

CONTACT

Email: data@phase.uno
Discord: Create a support ticket in our Discord server.