Last Updated: April 2026
By purchasing from Phase, you acknowledge immediate access to digital goods upon payment and have reviewed all product requirements before purchase.
By requesting a refund, you acknowledge that you will be permanently banned from using any of our products in the future.
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REFUND ELIGIBILITY
• Products fail due to technical issues on our side
• Core features cease to function entirely
• Service outage exceeds 72 consecutive hours
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NON-REFUNDABLE
Game-Related: Account bans, anti-cheat detection, game patches/updates, mechanic changes.
User-Related: Invalid reasons ("changed my mind"), not following instructions, user error, disclosed incompatibility.
Service: Any download of software files, unused subscription time, additional purchases.
Violations: Account sharing, ToS violations, refund abuse.
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HOW TO REQUEST
Create a ticket in Discord under "Refunds"
Complete the form
Provide your reason
Reviewed within 1-5 business days. Processed to original payment method within 7 days after approval.
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SUBSCRIPTIONS
Cancel via account dashboard. Takes effect at billing cycle end. No partial refunds. Access continues until expiry.
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CHARGEBACKS
Chargebacks without contacting us first result in:
• Immediate account termination
• Permanent ban from all Phase products/services
• Forfeiture of all purchased products
Contact support first to resolve concerns.
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ABUSE PREVENTION
We may deny fraudulent requests, limit refunds to one per customer, terminate repeat offenders, and report fraud to authorities.
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CONTACT
Email: data@phase.uno
Discord: Create a support ticket