PRIVACY POLICY

Last Updated: January 2025

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1. INFORMATION WE COLLECT

We collect information that you provide to us when using Phase, including when you create an account, make a purchase, contact support, or use our software.

Depending on how you use our services, this may include:

• Personal information such as your name and email address
• Payment and transaction information
• Account information, preferences, and settings
• Messages and other communications with our support team
• Usage information, logs, and analytics
• Screenshots of your monitor captured while using our software, where applicable

We only collect information that is reasonably necessary to provide and maintain our services.

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2. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

• Provide, operate, and maintain our services
• Process payments and manage purchases
• Provide customer support and respond to requests
• Send important service, security, and technical notifications
• Improve the performance, reliability, and functionality of our products
• Understand how our services are being used and identify potential issues
• Detect and prevent fraud, abuse, or violations of our Terms of Service

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3. INFORMATION SHARING AND DISCLOSURE

We do not sell or rent your personal information.

We may share information where reasonably necessary:

• With your consent
• With service providers that help us operate our business and services
• When required to comply with applicable laws or legal requests
• When necessary to protect our rights, property, users, or services
• In connection with a merger, acquisition, sale, or other transfer of business assets

Service providers that receive information from us are expected to handle it appropriately and only for the purposes for which it was provided.

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4. DATA SECURITY

We take reasonable technical and organizational measures to protect your information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of storing or transmitting information over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.

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5. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

We may retain certain information for longer where required by law, necessary to resolve disputes, enforce our agreements, prevent fraud, or protect our legitimate interests.

When information is no longer required, we will take reasonable steps to delete or anonymize it.

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6. COOKIES AND TRACKING

We may use cookies and similar technologies to keep you signed in, remember your preferences, understand how our services are used, and improve the overall experience.

You can control or disable cookies through your browser settings. Some parts of our services may not function correctly if certain cookies are disabled.

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7. THIRD-PARTY SERVICES

Our services may use or link to third-party services, including payment providers, analytics services, hosting providers, or other external services.

These third parties may collect or process information according to their own privacy policies. Phase is not responsible for the privacy practices of third-party services outside of our control.

We recommend reviewing the privacy policy of any third-party service you use through Phase.

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8. CHILDREN'S PRIVACY

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so we can review and, where appropriate, remove the information.

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9. YOUR RIGHTS

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain types of processing
• Request a copy of your information in a portable format
• Withdraw consent where processing is based on consent

Some of these rights may be subject to legal limitations or exceptions.

To exercise any applicable rights, please contact us using the details below.

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10. INTERNATIONAL DATA TRANSFERS

Because we may use service providers and infrastructure located in different countries, your information may be transferred to and processed outside your country of residence.

Where required by applicable law, we take appropriate measures to ensure that such transfers are carried out using appropriate safeguards.

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11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, practices, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page. Where required, we may also provide additional notice.

We recommend checking this page periodically for the latest version of our Privacy Policy.

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CONTACT

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: data@phase.uno
Discord: Create a support ticket in our Discord server.