Refund Policy

1. General Refund Policy

At phase.uno, we strive to provide exceptional service and customer satisfaction. We offer refunds under specific circumstances as outlined in this policy.

2. Refund Eligibility

You may be eligible for a refund if:

• You request a refund within 24 hours of your initial purchase
• Our software fails to function as advertised due to technical issues on our end
• You experience a service outage lasting more than 72 consecutive hours
• We are unable to provide the advertised features for your specific game

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Account suspension or ban from games due to cheat detection
• User error, including failure to follow our safety guidelines
• Compatibility issues with your specific hardware or software configuration
• Dissatisfaction with game performance after the 24-hour grace period
• Violation of our Terms of Service

4. Refund Request Process

To request a refund, please follow these steps:

• Contact our support team within the eligible timeframe
• Provide your order number and account information
• Explain the reason for your refund request
• Allow up to 5 business days for our team to review your request

5. Partial Refunds

In some cases, we may offer partial refunds based on the length of service used and the specific circumstances of your case. This is determined on a case-by-case basis.

6. Processing Time

Once approved, refunds will be processed within 3-5 business days. The refund will be issued to the original payment method used for the purchase.

7. Subscription Cancellations

You can cancel your subscription at any time through your account dashboard. Cancellations will take effect at the end of your current billing period, and no partial refunds will be issued for unused subscription time unless explicitly covered by this policy.

8. Chargebacks and Disputes

If you initiate a chargeback or payment dispute without first contacting our support team, your account will be immediately suspended. We encourage you to work with us directly to resolve any issues.

9. Account Termination

In cases where we terminate your account for violation of our Terms of Service, no refund will be provided for any remaining subscription time or previous purchases.

10. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after policy changes constitutes acceptance of the updated terms.

11. Contact Information

For refund requests or questions about this policy, please contact our support team through:

• Email: [email protected]
• Discord support server
• Contact form on our website

Our support team is available 24/7 to assist with your refund requests and answer any questions you may have.